Customer Service Rules

There tends to be a relaxed attitude in our area and for some reason it has become acceptable for people to show up late to meetings or not show up at all.

Another startling issue is lack of pride in customer service and disregard for customers.

Showing up late or not showing up at all to a designated meeting show a complete disrespect for the other people you are meeting with. Sometimes things happen that can not be avoided. In those cases call and let someone know you will be late and if that still works in the schedule or let someone know you won't make. Don't just show up 15 to 20 minutes late or not at all without calling or informing someone.

Ignoring customer service and not making sure your staff are representing your business in the best possible light is all on you as the business owner.

When people are scrutinizing every penny they spend you can not afford to sit back and just do "business as usual". Unless you want to go out of business, because you have to become the discount king to get customers in your door you have to give them the experience they feel is worthy of paying more for.

I will spend more money at a place I know I will get exceptional service and quality products, but I will only make the mistake of spending extra at a place with a quality product, but horrendous service. I want an experience that makes me feel good when I walk out the door.

Are you providing that for your customers?


Jamie Lynn Morgan
Relationship Philosophy Marketing
Phone: 208-740-1449
Email: Jamie@nwmarketimg411.com
Website

Culinary Tourism: August #FunFriday Taste Trip

Time

Friday, August 26 · 5:00pm - 7:30pm

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Location

Seasons of Coeur d'Alene Fresh Grill & Bar

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Created By

Culinary Tourism Northwest

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More Info

Late notice this month - sorry, all! :) Join us at Coeur d'Alene's delicious new addition - we will meet on the bar side at 5:01pm - stop by and put your feet up!

Why are you on Facebook? Setting goals, taking it seriously | Sheila's Guide To The Good Stuff

Everyone from a newbie travel blogger to an experienced destination marketing organization has confessed to me that the only thing they pay attention to on Facebook is how to get more followers and bigger numbers.

When I ask what they are even doing on Facebook – what are their business goals for their Facebook business Page – they really don’t know.

Read rest here:
Why are you on Facebook? Setting goals, taking it seriously | Sheila's Guide To The Good Stuff

1st-class fliers: Safety first, but next up is lie-flat seat - USATODAY.com

What do first-class and business-class fliers want from an airline?

That depends on the trip, and from what part of the world they're flying.

For most, it's safety first. But a seat that lies flat enough to mimic a bed is also valued for long overseas flights, according to a study released earlier this month by the GBTA Foundation, the Global Business Travel Association's research wing.

Rest of the story:
1st-class fliers: Safety first, but next up is lie-flat seat - USATODAY.com

Kudos For Coeur d'Alene on TripAdvisor

I like to browse the Travel Forums on TripAdvisor first thing when I log in on the computer in the morning to see what questions are being asked about our area and if there is anyone who I can help out with a response to their questions. I found this one this morning and wanted to share it with everyone. (This was someone who had already vacationed in our area answering a post from someone considering coming to Coeur d'Alene.)

We were just vacationing in Coeur D'Alene last week on vacation. We did stuff with and without kids. If you are staying in or near the resort, I recommend... the sea plane ride, kayaking, hanging over at the pool, take in a round of golf, there is a cool museum in town there, go out to dinners (I recommend Wolf Creek Inn)... Not sure if there is a club scene- I didnt notice that. You can alwhttp://www.blogger.com/img/blank.gifays contact the hotel you are staying at (or talk to people when you get there) and ask. You can also drive into Spokane ( bigger city- might have more night life)

The one thing I wanted to point out in that,(besides the fact that they obviously had a good time),is their reference to "talk to people when you get there". Do the locals they will be talking to know about your business? Have you been solely marketing to visitors and travelers and neglecting your own backyard? Referrals online and off from the people who live here year round are happening every day. Don't miss out on an opportunity to tell them why they need to be sending people your way.

Author: Jamie Lynn Morgan, Relationship Philosopher & Community Creator for Travel and Tourism Businesses.

Are Canadians really nicer than Americans? - USATODAY.com

I'm just back from a week in Atlantic Canada and I'd have to say, in general, Canadians are nicer. Or at any rate, they're more trusting.

Without getting into demographic or cultural differences between us and our friendly neighbors to the north, here are three instances in which I enjoyed the kindness of strangers during my visit.

Read rest of story here: Are Canadians really nicer than Americans? - USATODAY.com

2011 Take Pride in Idaho Award Recipients

The final, and arguably most important, activity at the Idaho Conference on Recreation and Tourism is the recognition of individuals and groups whose efforts to promote Idaho’s tourism and recreation resources are felt to be exceptional by their peers. Nine Governor’s Take Pride in Idaho awards were given out this year:

The Outstanding Tourism Community Award was given to the 1910 Fire Commemoration in Historic Wallace and the Silver Valley. A full century has passed since the great fires of 1910 consumed thousands of acres of forest, too many lives, and devastated the town of Wallace.

Read the Rest of the Story: 

2011 Take Pride in Idaho Award Recipients