Wednesday, August 31, 2011

Cooking Classes, Spuds, Suds, Paella, Whitewater and Wine

If you’re into food, wine and locally sourced menus, it’s time for you to Harvest Idaho: One Bite at a Time. Beginning August 29 running through November 6, you can spice-up your travel itinerary with a unique gastronomic experience unsurpassed by any, featuring local brews, eats, vino and sweets.
The calendar below (September 4 – 10) will introduce you to upcoming food events, activities and chefs giving you the opportunity to experience Idaho’s exceptional harvest season in a variety of ways – and don’t forget to look for the Idaho Preferred seal of approval when purchasing products. Idaho Preferred supports local farmers, ranchers, processors, and communities

List of events:
Cooking Classes, Spuds, Suds, Paella, Whitewater and Wine at Harvest Idaho: One Bite at a Time

Tuesday, August 30, 2011

Conference Activity Ideas from ITS Conference

The following is an overview of conference hosted activities:

1. Sunset Dinner Cruise aboard the Mish-an-Nock

2. Trail of the Coeur d’Alene Bike Ride

3. Fly Fishing Instruction

4. Half Day Walk and Wade Fishing

5. Wallace Silver Mine and Ghost Town Trolley Tour

6. Horseback Dinner Ride

7. Sunset Kayaking Trip

8. Golf Tournament

These are some great ideas, but what fun interesting thing can you think of that might have showcased our area that was different?

Monday, August 29, 2011

Best Western Coeur d'Alene Inn Video

Thursday, August 25, 2011

Customer Service Rules

There tends to be a relaxed attitude in our area and for some reason it has become acceptable for people to show up late to meetings or not show up at all.

Another startling issue is lack of pride in customer service and disregard for customers.

Showing up late or not showing up at all to a designated meeting show a complete disrespect for the other people you are meeting with. Sometimes things happen that can not be avoided. In those cases call and let someone know you will be late and if that still works in the schedule or let someone know you won't make. Don't just show up 15 to 20 minutes late or not at all without calling or informing someone.

Ignoring customer service and not making sure your staff are representing your business in the best possible light is all on you as the business owner.

When people are scrutinizing every penny they spend you can not afford to sit back and just do "business as usual". Unless you want to go out of business, because you have to become the discount king to get customers in your door you have to give them the experience they feel is worthy of paying more for.

I will spend more money at a place I know I will get exceptional service and quality products, but I will only make the mistake of spending extra at a place with a quality product, but horrendous service. I want an experience that makes me feel good when I walk out the door.

Are you providing that for your customers?

Jamie Lynn Morgan
Relationship Philosophy Marketing
Phone: 208-740-1449

Wednesday, August 24, 2011

Culinary Tourism: August #FunFriday Taste Trip

Friday, August 26 · 5:00pm - 7:30pm

Created By
More Info
Late notice this month - sorry, all! :) Join us at Coeur d'Alene's delicious new addition - we will meet on the bar side at 5:01pm - stop by and put your feet up!

Tuesday, August 23, 2011

Why are you on Facebook? Setting goals, taking it seriously | Sheila's Guide To The Good Stuff

Everyone from a newbie travel blogger to an experienced destination marketing organization has confessed to me that the only thing they pay attention to on Facebook is how to get more followers and bigger numbers.

When I ask what they are even doing on Facebook – what are their business goals for their Facebook business Page – they really don’t know.

Read rest here:
Why are you on Facebook? Setting goals, taking it seriously | Sheila's Guide To The Good Stuff

Monday, August 22, 2011

1st-class fliers: Safety first, but next up is lie-flat seat -

What do first-class and business-class fliers want from an airline?

That depends on the trip, and from what part of the world they're flying.

For most, it's safety first. But a seat that lies flat enough to mimic a bed is also valued for long overseas flights, according to a study released earlier this month by the GBTA Foundation, the Global Business Travel Association's research wing.

Rest of the story:
1st-class fliers: Safety first, but next up is lie-flat seat -

Friday, August 19, 2011

Kudos For Coeur d'Alene on TripAdvisor

I like to browse the Travel Forums on TripAdvisor first thing when I log in on the computer in the morning to see what questions are being asked about our area and if there is anyone who I can help out with a response to their questions. I found this one this morning and wanted to share it with everyone. (This was someone who had already vacationed in our area answering a post from someone considering coming to Coeur d'Alene.)

We were just vacationing in Coeur D'Alene last week on vacation. We did stuff with and without kids. If you are staying in or near the resort, I recommend... the sea plane ride, kayaking, hanging over at the pool, take in a round of golf, there is a cool museum in town there, go out to dinners (I recommend Wolf Creek Inn)... Not sure if there is a club scene- I didnt notice that. You can alw contact the hotel you are staying at (or talk to people when you get there) and ask. You can also drive into Spokane ( bigger city- might have more night life)

The one thing I wanted to point out in that,(besides the fact that they obviously had a good time),is their reference to "talk to people when you get there". Do the locals they will be talking to know about your business? Have you been solely marketing to visitors and travelers and neglecting your own backyard? Referrals online and off from the people who live here year round are happening every day. Don't miss out on an opportunity to tell them why they need to be sending people your way.

Author: Jamie Lynn Morgan, Relationship Philosopher & Community Creator for Travel and Tourism Businesses.

Wednesday, August 17, 2011

Are Canadians really nicer than Americans? -

I'm just back from a week in Atlantic Canada and I'd have to say, in general, Canadians are nicer. Or at any rate, they're more trusting.

Without getting into demographic or cultural differences between us and our friendly neighbors to the north, here are three instances in which I enjoyed the kindness of strangers during my visit.

Read rest of story here: Are Canadians really nicer than Americans? -